We're testing out a new, commonly requested feature: the ability to swap for credit.
Swapping for credit will give you credits equal to one month of your term cost (which varies depending on your membership type) that can be put towards a future store purchase. Scroll down to learn more about how this feature works, as well as FAQs.
Please note: this feature is in beta and is likely to change over time, and potentially may not be available in future months.
How it works
Log into your account during the Swap window, find the track you want to swap for.
In the Swaps page, you will see an item that looks like this. "Click Select" and then "Confirm" to process your Swap
After you Swap, you'll see your membership page update like this for the track you Swapped for.
Once credits have been uploaded, you will see them in the top nav on your membership page.
When will credits be applied?
Credits will be automatically uploaded to your account after the Swap window closes (please allow up to 3 - 5 business days for us to complete this process). We'll send an email once your credits have been uploaded.
Can I have my credits applied early because I want to apply towards renewal, store purchase, etc.? If not, can I apply them retroactively after they are uploaded?
We are unable to add credits to your account prior to the Swap window closing. Once credits are uploaded, you are welcome to apply them towards a future purchase, however, we cannot retroactively apply them to past purchases (including store purchases or renewals that took place during the Swap window).
This feature is in beta and we hope to evolve it over time. The timing of applying credits and how this fits into your experience as a member is something we're taking into account as we further develop this, and related features.
What kind of credits will be issued (store or membership)?
Credits will be issued in the form of Store Credits. We are able to convert these credits to membership credits after they've been uploaded.
How many credits will I get if I swap for credit?
You will get the equivalent of one month of your term cost in credits. To estimate credits you'll get, you can divide the amount you paid at your last renewal by the number of months in your term.
(ex: last renewal = $81 for 3 months ($27/month). Credits that will deposited will be $27).
Note: if you signed up with a discount code, or during a promotional period, the credits you will receive will be equal to the total cost of your membership divided by length of your term.
Can I Swap for credit on an add-on track?
Yes, all tracks will have the ability to Swap for credit. You can Swap a few, or all of your tracks for credit.