For new members:
Gift membership recipients will receive an email containing an activation link which they can use to start their account. Gift subscriptions will never expire or become invalidated before they're activated, no matter how much time you wait to redeem your gift.
Alternatively, new members can also redeem gift subscriptions by navigating to the bottom of the Shop page on the VMP website, and clicking the 'Redeem A Gift Membership' link. This will take you to a page where you'll be able to enter the gift code provided in your initial gift email.
New members with an existing website login (as well as ex-subscribers given a new gift membership) will also be shown a prompt on their Membership page, which can be similiarly followed to redeem the outstanding gift subscription.
After redeeming your gift subscription, you'll be given the option to choose which Track you'd like to sign up under. You'll then be able to pick your first record from any of the current ROTMs or from eligible titles in the VMP archive.
Gift subscriptions also come with 1-2 bonus records, depending on the length of the gift subscription. These are curated on our end and sent alongside your first month's shipment. Regrettably, at this time we're not able to modify this bonus bundle on a subscriber-by-subscriber basis.
As an active subscriber:
Active VMP subscribers are able to redeem gift memberships for membership credits, which will be used towards any future subscription renewal(s). Once a gift is sent to you, a prompt will appear on your Membership page, which will allow you to automatically convert that membership into credits.
'Gift Not Found' error message:
To fix this, you can try to clear your web browsers cache, which usually solves this issue quickly. If you are Chrome user, you can check out this guide on how to clear your cache: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Otherwise, just check your preferred browsers support page to access their help articles.
If that doesn't work, you can also try to go through the process while using an incognito window.
Usually can be opened via your Browsers navigation bar at the top. File > New Incognito window.
This basically opens a window where you won't be logged in, and can log in fresh, and hopefully avoid the error that you are receiving. Also be sure you are using the email address that the gift was sent to to redeem the gift. You'll be able to change that later if you'd like. If you are still experiencing this issue, please email us at email@example.com and we'll be happy to help out!