Our warehouse is still operational, and every precaution is being taken to ensure the health of our employees. We are still fulfilling orders on a daily basis but things are moving slower than they would be in normal circumstances. Our standard monthly fulfillment timelines have been delayed by up to 10 business days. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind.
Shipping Timelines for Domestic Orders
At this time USPS is operating with an expected delay of 1-2 days over typical delivery times. Certain locations, especially larger cities, are experiencing additional delays due to labor shortages.
Shipping Timelines for International Orders
DHL is experiencing a general slowdown across the board regarding both shipping and tracking information, though the majority of packages are being delivered on schedule. Please allow 72 hours after fulfillment for tracking information for international packages to display properly.
China and Hong Kong
Due to the Coronavirus, DHL has halted all shipments into China and Hong Kong. This means any orders that have shipped and are not yet delivered will remain in transit (or returned to sender) until DHL resumes service. It also means any unfulfilled orders will be held until further notice.
For unshipped orders, stock has been allocated for your orders, and they’ll ship once they’re able to. This also goes for any future order that you place with us: it will go through, but will be held until further notice. Shipped orders that have been returned to sender are being held at our warehouse. We will attempt to reship them after shipping resumes.
Unfortunately, we do not know how long it will take before shipping resumes. You can read more about these delays on DHL’s site, available here.
List of Delayed Titles
We will update this article as we receive more info (last updated 5/21/20)
Dave Brubeck Quartet - Time Out
- Expected to ship late Fall
Art Blakey & The Jazz Messengers - Just Coolin'
- Shipping month changed from May to September
Tom Misch & Yussef Dayes - What Kinda Music
- Expected ship date is currently TBD
Whitney Houston - Whitney Houston (Box Set)
- Shipping month changed from May to July
Courtney Marie Andrews - Old Flowers
The street date has been moved from May 6th to July 24th. We expect this to ship in August.
David Gray - White Ladder
- This is now shipping
NNAMDÏ - BRAT
- The street date has been pushed, exact date TBD but estimating it will be within the June-July timeframe.