Records ship during the second week of each month. These dates can vary based on weekends and holidays but it is safe to say that by the 15th of each month you should have seen a shipping email from us.
Once shipped, domestic orders typically take 5-10 business days for final delivery (depending on where you are in the country). For international orders, most countries are delivered within 15 - 20 business days but could take up to 45 days depending on what country it's going to. See more on international shipping.You'll get an email with tracking information as soon as your order ships. The emails look like this:
...and each email contains your package contents and tracking information. You need to keep a keen eye out for these as many times they end up in your spam or “promotions” tabs in gmail. If you still can't find any of the tracking emails, try searching your inbox for all emails from firstname.lastname@example.org.
If you are trying to track down your shipment please search for this email first as the answer lies within. If it has been longer than expected given the timeline notes above, please feel free to contact us.