Records ship during the second week of each month. These dates can vary based on weekends and holidays, but it's safe to say that by the 15th of each month you should have seen a shipping email from us.
Once shipped, domestic orders typically take 5-10 business days for final delivery (depending on where you are in the country). For international orders, most countries see delivery within 15 - 20 business days, but could take up to 45 days depending on which country it's going to. See more on international shipping. You'll get an email with tracking information as soon as your order ships, which looks like this:
...and each email contains your package contents and tracking information. You should keep a keen eye out for these, as many times they end up in your spam or “promotions” tabs in Gmail. If you still can't find any of the tracking emails, try searching your inbox for all emails from firstname.lastname@example.org.
If you are trying to track down your shipment, please search for this email first, as the answer lies within. If it has been longer than expected given the timeline notes above, please feel free to contact us.
Domestic: For all of our domestic orders, we use USPS Media Mail. This means we are able to ship to PO boxes and that mail forwarding should apply to your shipments (*you will have to pay for the forwarded shipment, though, through USPS).
International: For all of our International orders, we use DHL, but different tiers for different locations ->
1) DHL GlobalMail Packet Priority (Europe, Asia/Pacific)
2) DHL Parcel International Direct (Australia)
3) DHL Parcel International Standard (Canada)
Bundled Member Shipping - FREE: The order will be bundled and shipped with an upcoming ROTM when all items for this order are in stock. This will cause in-stock items to be held until all pre-order items are received and able to be shipped (don't worry, inventory for the in-stock items will still be allocated). This is free for active members, but paid for non-members.
If you are an active member, you can always purchase in-stock item(s) separate from pre-order item(s). In this case, the in-stock items will ship with your next ROTM, and the pre-order item(s) will be shipped with your next ROTM after stock is received.
Direct ship - $4.95 (or $14.95 for International) Per Shipment: Any in-stock items will ship right away, and the rest will be shipped once inventory is received. This is a paid shipping option (for both active members and non-members). Pricing is based on the estimated number of shipments in your order.
To reiterate, free shipping is a membership perk of our Record of the Month Club. All members will receive free shipping on their Records of the Month and all store purchases if they choose to bundle them together, in addition to our many other membership benefits, like our curated Records of the Month, full access to all exclusive pressings in our store, a community of like-minded vinyl junkies, and other perks.
As an independent business, we truly appreciate you as a customer! Please let us know if you have any questions at email@example.com.