Records ship during the second week of each month. These dates can vary based on weekends and holidays, but it's safe to say that by the 15th of each month you should have seen a shipping email from us.
Once shipped, domestic orders typically take 5-10 business days for final delivery (depending on where you are in the country). For international orders, most countries see delivery within 15 - 20 business days, but could take up to 45 days depending on which country it's going to. See more on international shipping. You'll get an email with tracking information as soon as your order ships, which looks like this:
...and each email contains your package contents and tracking information. You should keep a keen eye out for these, as many times they end up in your spam or “promotions” tabs in Gmail. If you still can't find any of the tracking emails, try searching your inbox for all emails from email@example.com.
If you are trying to track down your shipment, please search for this email first, as the answer lies within. If it has been longer than expected given the timeline notes above, please feel free to contact us.
Domestic: For all of our domestic orders, we use USPS Media Mail. This means we are able to ship to PO boxes and that mail forwarding should apply to your shipments (*you will have to pay for the forwarded shipment, though, through USPS).
International: For all of our International orders, we use DHL, but different tiers for different locations ->
1) DHL GlobalMail Packet Priority (Europe, Asia/Pacific)
2) DHL Parcel International Direct (Australia)
3) DHL Parcel International Standard (Canada)
All members of the Record of the Month Club, domestic and international, will enjoy the benefits of free shipping on any store purchase.
Starting March 12th, 2019, non-members' new orders will be charged $4.95 shipping per order within the U.S. (and $14.95 internationally). These rates are based on the average shipping cost we incur on non-member orders.
To reiterate, free shipping is a membership perk of our Record of the Month Club. All members will receive free shipping on their Records of the Month and all store purchases, in addition to our many other membership benefits, like our curated Records of the Month, full access to all exclusive pressings in our store, a community of like-minded vinyl junkies, and other perks.
As an independent business, we truly appreciate you as a customer! Please let us know if you have any questions at firstname.lastname@example.org.