If you ever receive a damaged record from VMP, we have a very generous replacement policy. If the record is damaged in any way, we will send a replacement out to you.
We do, however, reserve the right to have discretion on whether or not we’ll issue a replacement for minor issues such as cosmetic creases etc. Don’t worry, we’ll still make it right through a refund or credit. Send an email to email@example.com (with an attached video + photo if possible) and we’ll address it within 48 hours.
Sometimes you might receive a record that is not to your liking (outside of damages). While we hope that you can give the album a couple of listens before making your verdict, we, unfortunately, do not accept returns on any of our records. This is due to return shipping cost and to avoid damages on the return trip, along with a couple of quality control reasons.
Damages + Returns FAQ’s
I received a record that, after listening to, I no longer want. What are my options?
As mentioned above, we do not accept returns, so we ask that you give the record a couple more spins. We pride ourselves on selecting great albums we think our members should have in their record collection. If you absolutely do not want the record in your collection, gift the record to a fellow vinyl lover - or you can sell it on Discogs, our records usually run for 25% higher than MSRP.
I received a damaged record. :( Should I return this to receive a replacement?
If you ever receive a damaged record, shoot an email over to firstname.lastname@example.org (with an attached photo + video if possible), and we can get a replacement copy sent out to you ASAP. We do not accept returns, so just hang onto it.
I was sent the wrong record. Is there a return label that I can receive to send them back?
While this rarely happens, sometimes you may receive the wrong record or one that you never ordered. No need to panic! Send an email over to email@example.com, and we will make it right. As far as the records received in error, just hold onto them, on us. This is one of those times where the members get to benefit off of our mistakes :)
I meant to cancel my account but I was too late and still received a record! Can I return the record for a full refund?
Unfortunately, once orders are processed (around the 2nd of each month) we are unable to issue a refund for them because they have already begun the shipping process and we cannot cancel them. We send an email 3 days prior to you being charged each month to give you a heads up to avoid this. If you shoot an email to firstname.lastname@example.org, we’ll be happy to take care of your cancellation going forward and make it right.