Each month, we feature new records that we hope will be seen as amazing additions to your collection. But, we also know that not every person will love every record. We’ve built Swaps to give you more flexibility in your membership.
As of November 27th 2019, to improve the Swaps process and to prevent inventory-related issues, you will now need to "Confirm" your Swap after selecting your title. After confirming, you will not be able to undo this action. All Swaps must be processed between the 27th of the current month, and the 1st of the next month.
How to Swap
Log into your account and navigate to your membership page. Find the Track you want to Swap for and click "Swap this record."
Scroll through to browse all the available options. You can click ‘Learn More’ to see more information about a record or click ‘cancel’ if you change your mind. Once you click ‘Select’ on the title of your choosing, you will be taken back to your membership page and see a quick message confirming your choice. Your membership page will now reflect your new choice, always with option to swap again if you’d like to.
After selecting a Swap title, you will see a notification and be asked to confirm your Swap. Please note, once you confirm your swap, you can't undo it.
After clicking "Confirm," your membership page will be updated, showing the Swap selection as the scheduled shipment for the next month.
What is a Swap?
A Swap allows you to exchange an upcoming featured record for something from the VMP Swap list (while supplies last).
Who can Swap?
If you have an active VMP membership, you will be able to Swap your ROTM choices, once a month. Each add-on subscription (track) also has the ability to Swap every month.
When can I Swap?
Swaps become available as we announce the next monthly record (the 27th of the month)! Swaps must be made before the 1st of the following month to be guaranteed.
If you get to your membership page and see a message that says ‘Swaps Are Now Closed,’ that means we have started to process your order for the month and it is therefore too late. We will always remind you about swapping in each month’s announcement email, so make sure to check that out!
What can I Swap for?
Swaps are available for current ROTMs from all 3 Tracks, all previous in-stock ROTMs, as well as select member store titles (while inventory is available).