Each month, we feature new records that we hope will be seen as amazing additions to your collection. But, we also know that not every person will love every record. We’ve built Swaps to give you more flexibility in your membership. Here’s how it works:
What is a Swap?
A Swap allows you to exchange an upcoming featured record for something from the VMP Swap list (while supplies last).
Who can Swap?
If you have an active VMP membership, you will be able to Swap your ROTM choices, once a month. Each add-on subscription (track) also has the ability to Swap every month.
When can I Swap?
Swaps become available as we announce the next monthly record! Swaps must be made before the 1st of the following month to be guaranteed.
What can I Swap for?
Swaps are available for current ROTMs from all 3 Tracks, all previous in-stock ROTMs, as well as, select member store titles (while inventory is available).
How do I Swap?
Log-in to your account and head to your membership page. If the swap window is open, you will see a ‘swap this record’ button for each of your subscribed Tracks. There will also be a reminder at the top of the screen, reminding you of the Swap deadline.
Click the “Swap This Record” button for the record you’d like to swap out. You will then be taken to your Swap options menu.
Scroll through to browse all the available options. You can click ‘Learn More’ to see more information about a record or click ‘cancel’ if you change your mind. Once you click ‘Select’ on the title of your choosing, you will be taken back to your membership page and see a quick message confirming your choice. Your membership page will now reflect your new choice, always with option to swap again if you’d like to.
If you get to your membership page and see a message that says ‘Swaps Are Now Closed,’ that means we have started to process your order for the month and it is therefore too late. We will always remind you about swapping in each month’s announcement email, so make sure to check that out!
If you are not receiving announcement emails, please contact us at email@example.com and we can locate a solution for you.